A class-action lawsuit was filed on Wednesday in Quebec Superior Court, brought on behalf of all Canadian BlackBerry owners with an active service agreement, in reference to the three day outage that spanned the world.
Research in Motion failed to compensate BlackBerry users with refunds for loss of service and must “take full responsibility for these damages,” it said. The suit claims that RIM failed to directly compensate BlackBerry users, who pay monthly data fees to wireless carriers.
RIM did, in fact, compensate users by providing the free app iSpeech DriveSafe.ly Pro for download on the BlackBerry app store shortly after the outage. The app reads text and email messages aloud for motorists and was initially sold for US$19.99.
The suit covers the BlackBerry outage which occurred around the world from Oct. 11 to Oct. 14, affecting some user emails, BlackBerry messenger service and Internet and also failed to arrange for service providers like Rogers (TSX:RCI.B), Bell (TSX:BCE) and Telus (TSX:T) to provide refunds.