I received an email this week from what looked like my Shaw Internet business account looking for account information updates, but the return email address was ShawBusiness-CustomerNotificationsVan@sjrb.ca.
Did you get one?
Here’s a screenshot of what the email looked like – notice the return address at the top:
The part that I didn’t like what that the email wanted you to update your information and send it back to them by email. There’s no mention of going to their website and updating it from there. That’s where alarm bells go off for me – especially since the return email address is not “firstname.lastname@example.org”.
I had an online chat with Shaw tech support and they assured me that sjrb.ca is indeed a legitimate email address for Shaw and is used by their tech support people. If you open a browser and go to www.sjrb.ca you’ll see that is does redirect to the shaw.ca website.
This type of email doesn’t look good for Shaw, it sure smelled like SPAM and these days we’re all a bit wary. If I was suspect I’m sure others were too.
(by the way – I still went ahead and did the updates on the website rather than email)