Goldmine Logon failure: unknown user name or bad password

Setting up Goldmine version 8 with a POP3 connector to an Exchange 2003 Server and you get the error: Logon failure: unknown user name or bad password.

When you create the mail account in Goldmine, the username you use MUST match the Alias name in the users Exchange account.

In Active Directory Users and Computers, go to the properties of the user account, click the Exchange General tab and make sure that the Alias name is the same as the login name you are using in Goldmine.


This is a little Goldmine gotcha you don’t want to experience – hopefully this post helps!

Foreverwarm Consulting Inc provides peace of mind to small businesses of 5-25 computers by taking care of their systems.

Call: 604-715-5107


About the Author

Guy is owner of Trusted Technology Inc, a Canadian based company. With 20+ years experience Guy provides managed IT support services to small businesses and non profits across Canada.

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