Archive for the ‘How to’ Category

How to Read EPub Books on your Kindle

Got a new Kindle for Christmas? Here’s how to convert your collection of books in the EPub format, maybe from Google Books, eBooks.com, AbeBooks, or another online collection, so that you can read those EPub files on your Kindle.
They will appear on your book menu and can be read just like any other Kindle ebook.
(more…)

Using Time Capsule with a Windows PC

Published by technicalguy on September 30th, 2010 - in Backup, How to, Technology

[Updated June 2011]
Time Capsule bonjour windows front viewTime Capsule bonjour windows back viewExternal Hard Drives)

Detailed step-by-step instructions to set up your Time Capsule with Windows

 

Jump to a section:

 

What is Apple’s Time Capsule?

Apple’s Time Capsule is a handy all-in-one Wireless Internet router, Networked Hard Drive, and Print Server. Primarily built to work with Apple computers, laptops, and peripherals it can work just as easily within your Windows environment. I’ll show you how. (more…)

Goldmine Logon failure: unknown user name or bad password

Published by technicalguy on August 11th, 2010 - in How to, Small Business Technology

Setting up Goldmine version 8 with a POP3 connector to an Exchange 2003 Server and you get the error: Logon failure: unknown user name or bad password.

When you create the mail account in Goldmine, the username you use MUST match the Alias name in the users Exchange account.

In Active Directory Users and Computers, go to the properties of the user account, click the Exchange General tab and make sure that the Alias name is the same as the login name you are using in Goldmine.

exchange-generaltab

This is a little Goldmine gotcha you don’t want to experience – hopefully this post helps!

Foreverwarm Consulting Inc provides peace of mind to small businesses of 5-25 computers by taking care of their systems.

FOREVERWARM CONSULTING INC
Call: 604-715-5107

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Server 2008 random file locking problem

Published by technicalguy on August 11th, 2010 - in How to, Small Business Technology

I ran into a problem yesterday with a new installation of Server 2008 that was periodically locking files and folders.

Logs revealed nothing, the backup was not running, and it only happened occasionally. However when it happened it would sometimes lock out a whole public folder. To make matters worse, Outlook files were stored on the server and were also getting locked and hanging Outlook.

Here’s the solution:

Symantec Endpoint Protection 11 MR2 has a known issue that causes this.

You must upgrade to the the current version (currently 11.0.4202), here’s the link.

(or if you need to, copy/paste this url: http://service1.symantec.com/SUPPORT/ent-security.nsf/docid/2008061812370848?Open&seg=ent)

Need help or technical information? Call Foreverwarm Consulting’s mobile support number at 604-715-5107

Foreverwarm Consulting Inc provides peace of mind to small businesses through proactive computer and network services.

FOREVERWARM CONSULTING INC
Call: 604-715-5107

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How to clean your computer after summer (physically)

Published by technicalguy on August 11th, 2010 - in How to

computer dust

Summer is drawing to an end and it’s been a good one.

You probably threw open all the windows and doors to keep cool while enjoying the summer breezes. And so you should – but now realize that you’ve had a lot of dust, pollen, and other things travelling throughout your home and probably being sucked up the intake fan in your desktop computer.

Computers are like televisions, they just seem to attract dust – and the problem with dust is it creates heat, and heat is the enemy of computers. You need to get rid of this dust.

Alert: this article describes activities that could cause serious damage to your computer and void your warranty. If you are not comfortable with these activities you can contact us and arrange a time to have Foreverwarm Consulting handle this.

Ok, now I’ve got that out of the way – still with me?

Here’s what you’ll need:

  • Phillips screwdriver (cross-head)
  • Paint brush
  • Can of compressed air

Step 1 – Unplug the Power

This is very important! Don’t ever skip this step when you are dealing with the innards of your computer.

Remove the power cable and all other cables from the back of the computer.

Step 2 – Remove the case panel

Most standard computer cases have two screws at the back holding on the side panel on the case. Unscrew and remove these and slide off the panel. When you face the front of the computer you usually want to remove the panel on the left.

This will expose the motherboard, fan, wires, disks, etc.

computer insides

Step 3 – Air and brush

First, let’s talk about using compressed or canned air. This air is under pressure and if you just pull the trigger and let it blow then you will notice the can gets very cold very quickly. This is bad and causes condensation (water) which is obviously bad for electrical circuits! What you want is short bursts of no more than 1 second with the can held about 6 inches away. Do this wrong and you risk a dead computer!

brush computer

Ugh, see all those grey brown dust clusters at the bottom of the computer? You may want to do this outside or in an easily cleanable area. You can pick out by hand the largest ones.

Start at the top and blow out the power supply where the power cord plugs in (you removed it in Step 1 right?!)

Work your way down and use the paint brush to gently help stubborn areas – gently!

Pay particular attention to both the power supply and the CPU fan and heat sink – but be very careful not to allow any condensation. If you see evaporation and white smudge then your are holding the air can to close or spraying for too long.

Step 4 – Check Connections

Before we close up the case, check that all the ribbon cables and other power connections are all tight (and still connected!)

If you have any suspicion that you may have caused condensation then now leave the case open for 20 minutes.

Step 5 – Attach Case Panel

Slide the case panel back on and tighten down the two screws.

Step 6 – Attach Cables

Re-attach all the cables, putting the power cable back last.

Now the moment of truth. Turn the computer back on and make sure it boots up correctly. If you have any problems at this point it is hopefully due to either cables at the back of the computer that are incorrectly plugged, or one of the cables inside is disconnected or incorrect.

Most cables are coded and shaped in such a way that they can only plug in one place. Make sure all the connections are tight.

It’s really pretty hard to actually break the computer while cleaning it unless you’re just rough or knocked something inside. However if the computer will not start up, don’t play too much as this might cause further damage. Take the computer to a competent service provider and have them check it.

No more dust!

Now that your computer is dust-free it will run cooler and better throughout the winter. Enjoy using it and give some thought to maybe doing this again in the spring.

/Technicalguy

Need help or technical information? Call Foreverwarm Consulting’s mobile support number at 604-715-5107

Foreverwarm Consulting Inc provides peace of mind to small businesses through proactive computer and network support.

FOREVERWARM CONSULTING INC
Call: 604-715-5107

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How to get email on your iPhone or iPod Touch

Published by technicalguy on April 8th, 2010 - in Email, How to, SmartPhone

The Apple iPhone has become a valuable communication tool used by millions. Take full advantage of all the features and set up your iPhone to send and receive emails.

In order to set up your email on your iPhone you need to know the mail configuration details from your mail provider – which is sometimes also your Internet provider.

If you happen to live in Canada then you’re in luck, here’s the steps for setting up your email on Telus, Shaw, Rogers, Gmail and Yahoo on your iPhone – and when you’ve done that, here’s some other cool things you can do with your iPhone. (more…)

How to Manage your Job Search using Outlook 2007

Published by technicalguy on February 17th, 2010 - in How to

Learn how to optimize Outlook 2007 to manage your job search activities

“Your job search is a process. Actually, it is a multi-process, with many concurrent processes (based on multiple employer contacts) taking place at the same time.” (College Grad Job Hunter by Brian Krueger)
eBook: Manage your job search using Outlook

Learn how to use Outlook 2007′s Tasks, Calendar, and Contacts to organize and stay in control of your job search multi-processes.

Try it now! View the first 5 pages

We will show you how to:

  • Separate your job emails from your regular emails
  • Separate your potential employer contacts from your friends and  relatives
  • Use Calendar to schedule important job search activities
  • Use Outlook Tasks to easily manage and review your job searching To Do’s

US$14.95

Searching for a Job is time consuming, with lots of little activities that hopefully culminate into an interview and offer. You’ve gone to a lot of work to seek out potential employers, replying to ads, pushing out resumes. Don’t let all that good activity turn into a missed job opportunity because you missed a follow-up date or appointment.

Stay on top of potential employer communications, be able to quickly scan and review what needs to be done next and done today. Confidently prioritize your job search tasks because you will know what is more important.

This 20 page guide offers a process to keep track of all your job opportunity activities, all in one place, Outlook 2007.

This e-Book is available online, right now, for US$14.95. You can begin getting in control of your job search today.

“If opportunity doesn’t knock, build a door.”
- Milton Berle

How to add your DVDs to AppleTV

Published by technicalguy on February 3rd, 2010 - in How to

Adding your personal DVD’s to the AppleTV adds convenience

AppleTV Image

If you’re not inclined to hack your AppleTV 1G but still want to play your personal DVD’s through it, this can be done with a little time and some special software.
Once you’re done you’ll never go back to digging out DVD’s again.

Jan 2011 Update: This article refers to the AppleTV 1G. The AppleTV 2G has no hard drive and is a streaming device. There is, however, an ATVFlash hack in the works, currently in Beta. Stay tuned!

[This is a companion article to: How to use AppleTV with Windows]

Software You’ll Need

AppleTV will not play DVD’s directly, they must be converted to a format AppleTV recognizes. You’ll need three pieces of software for your Windows PC to make this happen.

DVD43 or DVDSmith enables you to “rip” or copy your files from the DVD to your hard disk so you can work on them. Handbrake converts that copy to something the AppleTV can use. iTunes (which you probably already have) allows the AppleTV to see and play them.

Copying your DVD’s to your Windows hard disk

Windows will not allow you to copy a DVD by default, due to DRM (Digital Rights Management) which is on all commercial DVD’s so you need a program that can bypass that DRM.

DVD43

DVD43 is a free DVD dycrpyter that bypasses most encryption techniques and allows you to copy the files.
The first step is to allocate some hard disk space, maybe using an external drive. Count on 4Gb per movie.
Once DVD43 is installed it sits in your Task Tray as a little yellow smiley face DVD43 icon.

When you insert a DVD into your computer it will automatically try to read it and crack the DRM.

DVD43 working icon

If everything is good you’ll see the happy face DVD43 happy face.

Now if you open My Computer you will be able to see and copy the contents of your DVD. You only need to copy the VIDEO_TS folder, which may take 15-30 minutes. Create a temporary folder on your hard drive for the DVD copy, which can be deleted once the conversion is done.

DVDSmith (64-bit OS)

I’ve recently moved to Windows 7 64-bit and unfortunately DVD43 will not run on that platform. I found DVDSmith and have been pleased with it so far. The Process is slightly different; you select your DVD drive as the Input Source, select your Movies Folder as the Output Folder and click Start Backup. DVD Smith with copy your DVD to your movies folder and you can use Handbrake from there.

DVD Smith

Convert your copied DVD files to AppleTV format

Once the disk is on the hard drive we use HandBrake to convert the file from DVD format to MP4. Handbrake is easy to use as it has a preset configuration for AppleTV.  It is available for both Mac and Windows. You can use Handbrake’s default preset with little noticeable difference, however we have the disk space so we try to get the best quality we can within Apple’s 4Gb file size limitation by tweaking the parameters on the video tab, Target Size = 3800

Handbrake Software

A Handbrake conversion can easily take an hour, so add three or four movies to the Handbrake queue and let let them run overnight.

Note: A DVD optimized for AppleTV will not play on your iPhone or iPod Touch unless you use Handbrake’s “Universal” preset, which may result in lower resolution movies.

Add your Converted Movies to iTunes

Once a DVD is in MP4 format, go to your iTunes and select the movies category, then select File, Add File to Library and select your converted file. The movie will appear on the right and if iTunes can find the album artwork it will show up.

Adding Movie Artwork

More often than not iTunes will not find Album Artwork for your movies so you will have to go get your own. To do this  use CDCovers. Find your DVD and copy the picture to your movies drive. You may want to create a folder for this called MovieCovers. Then from within iTunes, right-click on the movie and select Get Info. Move to the Artwork tab and click Add. Select your album artwork and now it will show up both within iTunes and on your AppleTV

AppleTV get info AppleTV add artwork

Adding Movie Comments

Another nice feature is to add comments to your movie. Comments show up under the DVD Jacket on the AppleTV. To add these comments go to the list view in iTunes and add your text to the Comments column. You can sometimes get good movie text from the Internet Movie Database IMDB.com.

AppleTV comments

Watch Your own DVDs on your AppleTV

Once your movie is showing within iTunes you can now view it through the AppleTV by selecting it from the My Movies menu option.

AppleTV My Movies

Sit back, grab the popcorn and enjoy!

How to set up Activesync on your iPhone or iPod Touch

Published by technicalguy on December 11th, 2009 - in Email, How to, SmartPhone

How to use Activesync to wirelessly sync your iPhone or iPod Touch email, calendars, and contacts to an Exchange Server .

activesync_logoActivesync(tm) allows you to synchronize your Email, Calendar, and Contacts with your business email account in real-time. Any changes made on your iPhone or iPod Touch will be reflected in your Outlook immediately, and all new mail will automatically arrive on your iPhone (and your Touch if you have WiFi connectivity).

Here’s a quick how-to guide to setting up Activesync on your iPhone or iPod Touch.

Requirements:

  • Microsoft Exchange 2003 with Service Pack 2, or Exchange 2007
  • iPhone software version 2.1 or later
  • Ports 80 and 443 forwarded through the router/firewall to the Exchange Server
  • If you’re using SSL, you need a SSL Certificate from a registered provider (your SSL cannot be self-signed)

Note: This setup will NOT work with the standard email account you got from your Internet Provider, or Gmail, or other POP3 type account. You MUST have a Microsoft Exchange Server. (Instructions for standard emails)

How to test for Activesync:

If you’re not sure you have Activesync and want to find out if your server is setup for Activesync, browse to your mail web page as follows:

  • In Internet Explorer, browse to http://mail.myserver.com/oma – you of course, substitute your server name, just keep the “/oma” at the end.
  • Enter your login credentials
  • Say “yes” to the security warning about your device being unsupported, if you get one, and then you should see a page like this.

oma-Activesync

If you don’t see that page, or get an error, then you need to talk to your IT support person (or call us at 604-715-5107).

How to set up Activesync

Start by tapping Settings, Mail Contacts Calendars, Add Account, choose Microsoft Exchange.

Here’s Apple’s Quick Setup Guide that walks you through the setup on your iPhone or iPod Touch. If the Activesync test (above) worked then this will be an easy configuration. If you’re not using an SSL connection, say Yes to the SSL prompt, and when finished you must go back into the mail account on your device and, at the bottom, turn of SSL. (this will get rid of the annoying popups)

If you get errors or it just won’t sync, then there are all kinds of possibilities:

  • Apple’s Enterprise Support page
  • Check that your SSL Certificate is not self-signed
  • Confirm you have connectivity
  • Use Safari to test for Activesync (as shown above) on the iPhone or iPod Touch
  • Check your spelling in the account setup – especially your password

Activesync Management for Enterprises

Here’s Apple’s Iphone Configuration Utility for Windows. I didn’t have enough users to make it worthwhile using this but it looks like it would help in a larger corporate environment.

Other articles in our Apple_Windows series:

Foreverwarm Consulting Inc provides peace of mind to small businesses through prompt computer support and proactive network maintenance.

FOREVERWARM CONSULTING INC
Call: 604-715-5107

How to know when Craigslist is selling something you want

Published by technicalguy on December 10th, 2009 - in How to

If you have every tried to sell something on Craigslist you know that responses can appear very quickly – sometimes almost immediately after you finish your listing. How do they know? How can YOU know when Craigslist is selling something you want?

craigslist

Craigslist has become something of a cultural phenomonon, with 41.4 million visitors in the month of January 2009, according to techcrunchies.com. It has listings for countries and cities around the world and sells everything under the sun.

Here’s how to use Craigslist to your advantage when looking for that next car, house, gadget, or job.

Searching

Craigslist’s search features are quite powerful and can help you filter down to exactly what you want. We’re going to search for a wine fridge for my overflowing wine collection. Here’s the steps:

Step 1 – how to search

I purposefully picked a search term that was two words (wine fridge) to emphasize a point. If you go to the Vancouver version of craigslist.com and type in the words wine rack you will get, as of this writing, 17 responses. However if you search for “wine fridge” with the enclosed quotes you will only get 8 responses. Why is this?

Enclosing your search term in quotes makes Craigslist search for the two words together, whereas without quotes it searches for each word inidividually. In our search 17 people listed something with either the word “wine” or the word “fridge” in it, however only 8 are actually selling a “wine fridge”.

Step 2 – Picture or no picture

I don’t know about you, but I prefer those people who have taken the time to include a picture with their submission. Clicking the “has image” box in the search window at the top of the page will filter anyone who has not included a picture. This reduced the search to only 4 sellers for our wine fridge.

craigslist_search

Step 3 – Other Filters

Depending on what you are searching for you can select price, number of bedrooms, etc, and you also have the tabs across the top to filter by city location.

Step 4 – Keep the search

Now the fun part! Once you have the search the way you want and are getting the listings that properly match what you are looking for, scroll to the very bottom of the page. At the bottom-right you will see this

craigslist_rss

If you use Yahoo’s RSS reader you can click the link and it will add itself automatically. If not simply right-click on the RSS icon and copy the link, then paste it into your favorite RSS reader.

If you are using Outlook 2003 or Thunderbird you have a RSS reader built-in. If not there are many free RSS readers out there including Google and Yahoo.

So there you go! Now, when someone adds a Craigslist submission that matches your search term you will be the first to know and be able to respond before that beloved item gets snatched by someone else.

Got any other Craigslist tips? Let us know!

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